Privacy Policy | Protailor

1. Introduction

Protailor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Protailor, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email address, password)
Profile information (work history, skills, education, achievements)
Job descriptions you submit for analysis
Generated CVs, cover letters, and application materials
Payment information (processed securely by our payment provider)
Communications with us (support requests, feedback)

We automatically collect certain information when you use our services, including device information, log data, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Generate tailored CVs, cover letters, and job fit analyses
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activity

4. AI Processing

Our service uses third-party AI models to generate tailored application materials. When you use our AI features, your profile information and job descriptions are processed by these AI services to generate personalized content.

Your personal data is not used to train AI models. We only send the minimum necessary information to generate your requested content.

5. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With service providers who assist in operating our services (payment processing, hosting, AI processing)
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets
With your consent or at your direction

6. Data Security

We implement industry-standard security measures to protect your personal information. All data is encrypted in transit using TLS and at rest using AES-256 encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your account at any time, and we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

8. Your Rights

Depending on your location, you may have the following rights:

Access and receive a copy of your personal data
Correct inaccurate or incomplete data
Delete your personal data
Object to or restrict processing of your data
Data portability (receive your data in a structured format)
Withdraw consent at any time

To exercise these rights, please contact us at the email address below.

9. Cookies

We use essential cookies to operate our service and maintain your session. We do not use advertising or tracking cookies. You can configure your browser to refuse cookies, but this may affect your ability to use our services.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@protailor.io